Terms of Business

Kirk Caravan Service, us - means Kirk caravan service Ltd 75 Station Road, Law, Carluke, ML8-5LW Registered Company SC453365

The Terms and Conditions as stated within supersede all previous versions whether online or in printed format. Update as of 15/3/2022

Special order parts– means any parts specifically ordered for a specific caravan ordered by the customer, parts are fully retained as the property of kirk caravan service until paid in full.

Fixed – means when work is carried out at any or our premises

You, your, owner– means owner or responsible person of the vehicle to be inspected or tested.

 

Terms and Conditions

• Payment for completed work must be made in full, upon completion of the agreed work via BACS, cash or card, unless prior arrangements have been previously made with a senior member of staff.

Cancellations

• Cancelations made more than 2 days in advance will not carry a charge assuming no special parts have been ordered, any said parts will be charged at full RRP unless otherwise stated by management at Kirk caravan service. Parts may be held with no additional cost if the job is to be booked in at a later date.

• Cancelation made between 24-48 hours before work date commences may be charged at 25% of the total value of the completed works including full RRP of any special ordered parts.

• Cancelations made within 24 hours of the agreed appointment will be charged at 50% of the total value of the completed works with any special order parts charged at full RRP.

• No shows on the day will be charged at Full job price including any special order parts at full RRP.

• If a job has to be cancelled, rescheduled or postponed by kirk caravan service for any reason including but not limited to act of god, adverse weather, Mechanical breakdown of service vehicle, closed roads, cancelled ferry crossings then we shall not be held responsible for any costs to yourself and no compensation shall be made to yourself, 

• Kirk caravan service have the sole right at any time to make changes to these cancelation terms without prior notice to yourself and it is at our discretion as to whether or not we imply these charges.

• Under no circumstances shall Kirk Caravan service share any details of any records held on file without the owners consent which must be obtained in writing, unless required to by so by law.

 

Warranty 

• All work carried out by Kirk Caravan Service carries a 6 month warranty for workman ship only.

• Water ingress 6 month warranty is only valid if the vehicle adheres to a mandatory inspection between 5-6 months of the completed repairs., inspections will only be carried out at our business premises, failure to comply with this inspection or its terms will result in all remaining warranty being void.

• Kirk caravans carry out warranty work on behalf or various manufacturers but are not in any circumstances duty bound to fulfil any third party warranty, it is at our sole discretion to undertake any work that may be required/identified.

• Any warranty of parts fitted will be at the sole discretion of the original manufacturer which can vary from 12-36 months, Kirk caravan service will not reimburse or compensate any parts fitted should the original manufacturer decline a claim. Any callout charge, toll road, parking charge, ferry crossing incurred with any warranty claim shall still be made payable in full to kirk caravan service. Kirk caravan service can carry out warranty work for most UK manufactures but not all should you require more accurate information on this please contact us Info@kirkcaravanservice.co.uk

Guarantee

• We, Kirk Caravan Service  ("workshop") hereby guarantee to you, The customer ("you") that all repairs performed on any vehicle (“vehicle”) will be carried out in accordance with the manufacturer’s technical guidelines using only approved parts and materials and will be free from defects in workmanship for a period of 6 months from the date of this document (“Invoice”). This guarantee is not insurance backed and is in addition to and not in substitution of any statutory rights that you might have. It is your decision whether to exercise your statutory or common law rights or seek redress under this guarantee. This guarantee applies as follows

• • Where repairs are required as a direct result of faulty workmanship or faulty parts provided by the workshop.

• • Where the vehicle has not been subject to accident, misuse or abuse and has been appropriately maintained by the owner or the person to whom this guarantee was originally allocated to.

• This Guarantee lies only with the original customer as stated on the invoice an not with the vehicle, vehicles sold on or transferred to a new owner are not entitled to claim against this agreement  unless this has been obtained in writing from Kirk Caravan Service Ltd. 

• • Where the repairs undertaken by the workshop have not been modified, altered, defaced, or had further repairs made or attempted by others.

• • To all parts originally purchased as part of the above repair are covered by this guarantee, however, parts failing as a result of normal wear and tear, criminal or malicious damage, fire, theft or where the parts have been used in hire vehicles are excluded.

• How to make a claim under this guarantee:

• • You must contact us at:

• Address:

• Kirk Caravan Service

• Unit 2B Block 2B

• 5 Young Road

• Caldwellside Ind Est

• Lanark

• ML117SR

• Phone: 07719287943

• Email: Info@Kirkcaravanservice.co.uk

• • You must notify the workshop in writing (including email) as soon as reasonably practicable of first knowledge of defect in the repairs or parts provided. Use of the vehicle after the defect

• has been noticed could result in further damage for which the workshop might not be liable.

• • You must deliver the vehicle to us at our address as mentioned above for inspection on a date and time that we will notify to you.• The workshop shall be given first opportunity to make any repairs, replacements or corrections to the defective work at no cost to you within a reasonable period of time.

• • Any works to rectify defects in the repairs will be covered by this guarantee for a period of 6 months from the date of carrying out the rectification.

• Manufacturers Warranties/Guarantees

• • Any specific manufacturer’s warranty in respect of parts will be provided on request.

• Under no circumstances shall the workshop be liable by virtue of this guarantee or otherwise for damage to any person or property whatsoever for any special, indirect, secondary or consequential

• damages of any nature however arising out of the use or inability to use the vehicle because of the defect.

 

 

 

Insurance 

• All vehicles are left in our premises are under the owners own insurance terms. It may be necessary for the owner to notify their insurance providers of the premises location and dates of expected work.

• Personnel items left in the caravan or motorhome are left at the owners own risk, kirk caravan service will not be held responsible for damages/theft of any items left in any vehicle,

• All vehicle shall be collected on the same day as completed works unless other agreements have been made by a member of staff.

• Any vehicle that is not uplifted by the pre arranged date is subject to a £25.00 daily storage charge

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General terms

• Kirk Caravan Service may, at any time, and at our sole discretion, modify these Terms and Conditions of Use, including our Privacy Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.

• Kirk Caravan service work to a high standard but in some cases where a satisfactory repair/service has not been achieved kirk caravan service retain the rights to rectify this at no cost to yourself or us.

• Kirk caravan service will not reimburse any faulty parts or pay any third party invoices unless it has been arranged by any one director level or higher, proof by receipt will be required before any payment is made.

• Servicing will only be carried out if sufficient clear unobstructed access is granted to the vehicle in question, 

• Cassette toilets must be clean and sanitary or they will not be inspected, Kirk caravan service premises do not have a facility for doing this.

• Moisture report, electrical inspection reports and gas pressure tests are only an indication at the time of test, kirk caravan service will not be held responsible for any other results from and other tests after the vehicle has left our premises.

• Wheels MUST be checked frequently for damage to tyres or wheel, wheel bolts should be checked before any journey, immediately after kirk caravan have serviced the vehicle or removed the wheels for any other reason, after 2 miles of travel and after a further 30 miles of travel. Kirk caravan service will under no circumstances pay or be help responsible for any wheel detachments, it is the sole responsibility or the owner.

• Kirk caravan service do not hold insurance for any persons not employed by us to be in any vehicle owned by kirk caravan service nor to be in any part of our premises unless it is specifically for the purpose of the general public E.G waiting room, reception, car park.

• Prices can be found on our main website and are subject to change at any time without prior consent, www.kirkcaravanservice.co.uk

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Members only pages

• All members pages are subject to these terms and conditions inclusively 

• All media published was correct at the time of print and Kirk caravans will not be liable for any manufacture changes since time of print.

• All media published is free for members to download, print or share with anyone irrespective of whether or not they are a member of this site.

• Some media in these files may have been requested to be uploaded by our member and although we try to validate all files authenticity Kirk caravans will not be held responsible for any of its content.

• All members only pages are connected to each user in the form of being able to follow, block and private message other members. no personal details are transferrable via this platform and no users shall at anytime transfer any such data amongst other members.

• This is a social platform and no explicit, racial or sexual content/harassment will be tolerated and any member who would like to raise a concern can do so by emailing us here 

• by signing up for a user account with Kirk caravans then you agree to all terms and conditions listed on this page, you are free to unregister your account at any time with no cancellation fee.

• Any Members found in breech of These terms that result in being banned will not be allowed to re register for a period of 4 years.

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File share 

• The file share section of this website is a platform with all sorts of media for the purpose of keeping as many user manuals, videos, PDF's and more in once central place to assist members with technical help, manufacturer recalls and any other media for this sole purpose.

• All media was current and correct at its time of print but may otherwise be out of date and shall only be used for reference, clarification directly from the manufacturer is always sought upon.

• No members shall add media to this section but can email us with a request to do so via the form at the foot of the file share page.

• Kirk caravans hold no liability for any member using this media and any repairs carried out are at the sole discretion of the third party holding any relevant training/qualifications.

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Shared Gallery

• Shared gallery media, Offensive or sexual content is prohibited and any such media will carry an instant ban from the site 

• Place media in an appropriate folder so its easy for others to find, if you can't see an appropriate one then just make a new one 

• All media must be relevant to the leisure industry, anything not deemed relevant will be removed and repeat offenders will be issued a warning then removed from the site.

• NO advertising of any business content/marketing shall be added to any folder.

• No request for personal details or forms shall be permitted in any context, failure to comply will result in an instant ban from the site and evidence shall be forwarded to the appropriate authority.

• Any media posted on this page means you agree to allow others to view, download and share at their own discretion.

• You are only permitted to amend and delete media that you originally submitted, under no circumstance can you edit or remove media not uploaded by yourself. you can report any media to Kirk caravans with your reasons for doing so 

• Always gain permission from any media which involves a third party E.g photos which include people other than yourself.

• Kirk caravans hold no responsibility for any content that has any of these terms breeched 

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